Orders are usually processed within 2–3 business days, excluding weekends and public holidays. Once your order has been packed and shipped, you’ll receive a confirmation email with your tracking details.
Please make sure your shipping address is correct before placing your order. Once an order has been shipped, we may not be able to make changes.
For order or shipping support, please contact us at support@posyskin.com.
Australian Shipping Rates
Shipping is calculated at checkout based on your order weight and selected delivery method.
Shipping Method
Current Australia Post rate
Standard Parcel Post — up to 250g
$9.70
Standard Parcel Post — up to 500g
$11.15
Express Post — up to 250g
Express Post — up to 500g
$12.70
$14.65
Shipping rates may vary depending on Australia Post pricing, packaging weight and checkout calculations.
Delivery Times
Estimated delivery times are provided by the shipping carrier and may vary depending on your location.
Please allow extra time during busy periods, public holidays, severe weather events or carrier delays.
Once your order has been shipped, delivery timing is managed by the carrier. If your parcel is delayed, please check your tracking first, then contact us at support@posyskin.com if you need help.
Returns and Refunds Policy
Change-of-Mind Returns
Due to the nature of personal care products, POSY.skin does not offer returns, refunds or exchanges for change of mind.
This includes if you decide you no longer want the product, ordered the wrong item, found another product you prefer, or changed your mind after purchase.
This does not affect your rights under Australian Consumer Law.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at support@posyskin.com.
Please include:
your order number
a brief description of the issue
clear photos of the product
clear photos of the packaging and shipping box
Once we review the issue, we’ll help resolve it as quickly as possible.
Depending on the situation, this may include a replacement, refund or another suitable solution.
Refunds
If a refund is approved, it will be processed back to your original payment method.
Please allow time for your bank, card provider or payment platform to process the refund.
Original shipping fees are not refundable for change-of-mind purchases, as POSY.skin does not offer change-of-mind returns.
For faulty, damaged or incorrect orders, we will assess the issue in line with Australian Consumer Law.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.
If a product is faulty, unsafe, not as described, or does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.
Order Process
01. Order Confirmation
After placing your order, you’ll receive an email confirmation with your order details.
If you do not receive your confirmation email, please check your junk or spam folder. If it still hasn’t arrived, contact us at support@posyskin.com.
02. Processing
Orders are usually processed within 2–3 business days, excluding weekends and public holidays.
During busy launch periods, processing may take slightly longer, but we’ll do our best to keep things moving quickly.
03. Shipping
Once your order has been packed and shipped, you’ll receive a shipping confirmation email with tracking details.
04. Need Help?
If you notice an error in your order or shipping address, please contact us as soon as possible at support@posyskin.com.
Once an order has shipped, we may not be able to make changes.
